Privacy policy

Information we collect

When you order from Atelier Washington, we collect information such as your name, email address, delivery address and payment details.

We also use cookies to collect browsing information and improve your experience on our website.

How we use your information

Atelier Washington uses this information to process and deliver orders, provide order updates and improve the website. We do not sell personal information to third parties.

Retention periods

Order records are retained for 7 years to comply with tax-law obligations. Marketing information is kept until you unsubscribe, while cookie information expires after 12 months.

Third-party providers

Our online store is operated through Shopify. When necessary to fulfil an order or communicate with you, information may be shared with payment processors, delivery partners and email marketing providers.

International transfers

Some service providers are based outside the European Economic Area. International transfers are protected through standard contractual clauses or comparable safeguards.

Children's information

Atelier Washington is not intended for anyone under 16, and we do not knowingly collect personal information from children below that age.

Your privacy rights

You may request access to, correction of, deletion of or portability of your personal information. You may also object to processing or withdraw consent at any time.

To exercise a privacy right, email support@atelierwashington.com.

Cookies

Cookies help improve the browsing experience. You may disable them in your browser or manage your choices through the cookie banner on our website.

Policy updates

Atelier Washington may revise this Privacy Policy occasionally. Any update will be posted on this page together with the revised date.

Contact

For privacy questions, contact Atelier Washington:

Website: atelierwashington.com
Email: support@atelierwashington.com
Phone: +1 (315) 716-0458

Customer Service Hours (EST):
Monday to Friday: 9:00 AM–5:00 PM
Saturday to Sunday: 9:00 AM–1:00 PM