FREQUENTLY ASKED QUESTIONS

WHEN WILL MY ORDER ARRIVE?

Please allow 5–9 business days for your order to arrive. This estimate includes 1–2 business days to prepare your order, followed by 4–7 business days in transit. Shipping is free on every order, and each parcel includes complete tracking.
WHERE IS MY ORDER SHIPPED FROM?

Atelier Washington works with international fulfillment partners and ships orders directly through our network in Asia. Our authorized return center in the United States is located at 3450 NW 115th Ave, Doral, FL 33178, United States.
HOW DO RETURNS WORK?

You may return any item within 30 days of receiving your order, without needing to provide a reason. Please visit our Returns & Refund Policy page for the full conditions and return instructions.
WHERE CAN I TRACK MY ORDER?

We will email your tracking link within 24 hours after your order ships. Use the link to follow your parcel’s progress until delivery.
WHICH PAYMENT OPTIONS ARE AVAILABLE?

You can pay with Visa, Mastercard, Maestro, American Express or UnionPay. Apple Pay, Google Pay and Shop Pay are also accepted.
HOW DO I REACH CUSTOMER SERVICE?

You can contact our customer care team at support@atelierwashington.com or by phone at +1 (315) 716-0458. Service hours are Monday–Friday, 9:00 AM–5:00 PM EST, and Saturday–Sunday, 9:00 AM–1:00 PM EST.

GET IN TOUCH

Our team is available Monday through Friday from 9:00 AM to 5:00 PM EST, and Saturday and Sunday from 9:00 AM to 1:00 PM EST.